At LUZCO, we seek integrity, accountability, transparency, entrepreneurship, agility and grit in our team members. We believe these are the core values needed to deliver the level of quality our clients deserve. We also believe our team is our family. Therefore, we strive to promote diversity and growth in addition to nurturing a healthy work-life balance.
OUR CORE VALUES
At the foundation of all we do is our sense of “familia” or family orientation. Our family-friendly environment supports and encourages our team members’ quality of life. We also respect and care for one another like family in an open, collaborative and “all ideas welcome” setting. This sense of “familia” allows our diverse, innovative team to work together to overcome obstacles and provide the very best solutions for our clients.
We value diversity and the perspectives of all people. We also group together a variety of professions with broad expertise to create unique ways to approach the same problems.
We provide excellent customer service. Our clients have direct access to the team. They can be confident that whoever they contact at LUZCO, that person will own their request or issue and will provide positive and transparent communications as needed to get the job done.
We have high standards that value honesty and integrity in all aspects of our work. We take pride in our work. We do the right thing. We support and encourage sharing our mistakes so that we can work together to provide the best resolution. Our job is to make the client look – when they are successful, our task is complete.
We are responsive and dependable. We demonstrate care for the client by paying careful attention to the details, meeting/exceeding deadlines, while handling the technical parts of our work with the highest standards of professionalism.
We are resilient, tenacious, focused and driven to overcome obstacles to find and execute the best solutions for our clients.
We adapt at the pace of our clients’ needs.
We encourage our team to think like owners – anticipating client needs, taking appropriate risks, driving innovation and always seeking new opportunities for LUZCO.